Return Policy

You may request a return for any wrong unopened items or faulty merchandise in its original condition, including original packaging and packing slip within 7 days of receipt and you will receive a full refund or replacement item. 


Shipping cost is non-refundable for undelivered, changed my mind, unclaimed or returned packages, unless we made an error. Please make your selections carefully. 

We require the following information to process your return. (If this information is not included, we will be unable to process your return.)

  • Full name and address
  • Phone number
  • E-mail address
  • Original Order Confirmation Number
  • Your reason for returning the merchandise

Please return the merchandise to our mailing address:
Fragrances.com.ng
Block 2, Inoyo Haven Estate,
By Abraham Adesanya Estate
Ajah, Lagos.

All returns must be shipped back to fragrances.com.ng using a trackable courier(UPS, FedEx, or DHL) 

Any package that has not been received by fragrances.com.ng and tracking information cannot be provided, will be the sole responsibility of the shipper. 

Please allow up to 7 business days to process your return or exchange. 

If your package is returned to fragrances.com.ng as "refused", "unclaimed", "changed my mind" or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge full shipping of ₦1,000 for Lagos returns and ₦2,500 for outside Lagos returns. 

Acceptance of request for returns or exchange of unopened items not related to either wrong or faulty items delivered is entirely at fragrances.com.ng discretion.

Please inform us of your intention to make a return immediately (within 24 hours) upon receipt of your items. If request is approved, we will charge full shipping of ₦1,000 for Lagos returns and ₦2,500 for outside Lagos returns

Cancel Your Order

You can cancel your order at any time before shipping. If you have any other questions, please contact us: 
[email protected] or
0802 133 2336

Monday-Friday: 8:00am-5:00pm West African Time