Return Policy

You may return any unopened merchandise in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges. We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging. Any shipping cost you incur to return the product to us will not be refunded. 


Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error. Please make your selections carefully. 

We require the following information to process your return. (If this information is not included, we will be unable to process your return.)

  • Full name and address
  • Phone number
  • E-mail address
  • Original Order Confirmation Number
  • Your reason for returning the merchandise

Please return the merchandise to:
Fragrances.com.ng
Block 2, Inoyo Haven Estate,
By Abraham Adesanya Estate
Ajah, Lagos.

All returns must be shipped back to fragrances.com.ng using a trackable courier(UPS, FedEx, or DHL) 

Any package that has not been received by fragrances.com.ng and tracking information cannot be provided, will be the sole responsibility of the shipper. 

Please allow up to 14 business days to process your return or exchange. 

If your package is returned to fragrances.com.ng marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge N2, 000.00 re-shipping fee. 

 

Cancel Your Order

You can cancel your order at anytime before shipping. If you have any other questions, please contact us at: 

Contact us at:
+234 802 133 2336

Monday-Friday: 8:00am-5:00pm West African Time